Services

Our Approach

We work with our clients’ core business initiatives to examine and develop their organisational competence pillars. We assist in the creation of distinctive business case-based solutions that are specifically tailored for their organisations by comprehending and evaluating their organisational needs and difficulties. A combination of consulting, leadership coaching, and/or learning seminars may be the answer.

1.     Management Consulting in Botswana

Information Academy believes the key to touching lives and transforming organisations is through building strong relationships. This can only be achieved when we spend time together in partnership to understand your organisational development needs and work towards how best to meet those needs. As a trusted business management consultancy in Botswana, we strive to make a difference for every organisation that we partner with by following these three core principles.

We Care For Your Success because you and your needs matter to us

We want to help you Think Right and Do Right by translating your business strategy into holistic and integrated solutions

We are agile and committed to providing you with Hands-On Support through the process of change

Our management consulting services focus on organisational alignment, people and talent development, customer experience excellence, and capability building. We are dedicated to empowering organisations with essential strategies and practical solutions to promote growth in Botswana and beyond. Our team of consultants are veterans in the field of business management. We are deeply passionate about helping our clients transform with holistic solutions that are carefully contextualised and designed to meet their needs.

Organisational
Alignment

Setting the right culture, competencies & governance to support business strategies and operations

·        Organisational Change Strategy

·        Values Alignment & Cascade

·        Employee Engagement

People & Talent
Development

Identifying competencies & defining talent strategies that help in succession planning

·        Competency Profiling

·        Talent Identification &  Succession Planning

Customer
Experience

Crafting service visions that define culture, enhance customer engagement & experience

·        Defining Service Vision & Strategy

·        Building Culture, Values & Behaviour

·        Enhancing Customer Journey & Service Processes

Education Sector
Capacity Building

Partnering with Botswana’s Social Sector to make a difference

·        Train of trainers

·        Assessment and Moderation

·        Educational Research

·        BQA & HRDC Accreditation

·        Curriculum Development

·        Training Institutions Documentation

2. Learning

Our approach to a learning request from a client seeks to first understand the business case or the developmental need seeding to this request. This will enable us to contextualise the training design to serve the business need or the case for transformation. Whenever appropriate, this recommended process may involve pre-training, consulting interventions or post-training coaching.

Information Academy’s Job-Challenge Competency Matrix offers a whole organisational perspective on the inter-functional competency requirements of staff across different levels from individual contributors to senior leaders in an organisation. Broadly, the focal areas of Individual Contributors, Team Leaders, Functional/ Department Heads and Organisation Leaders correspond to the 4 competency categories of Self-Management, People Management, Performance Leadership, and Organizational Leadership respectively.

Where organisational transformation is involved, Information Academy is able to offer customised workshops targeted at different levels of the organisation. This approach enables us to catalyze change for the entire organisation with consistent messages and relevant applications.

Self 
Management

·        Career Growth

·        Critical Thinking

·        Data Visualisation & Storytelling

·        Decision Making

·        Design Thinking

·        Digital Fluency

·        Diversity & Inclusivity

·        Embrace Change

·        Emotional Intelligence

·        Energy Management

·        Present with Confidence

·        Problem Solving

·        Resilience & Personal Branding

·        SkillsFuture for Digital Workplace

·        Time Management

·        Work Mindset

People
Management

·        Leading People

·        Coaching

·        Communication

·        Competency Development

·        Conflict Management

·        Emotional Intelligence – The Cutting Edge of Leadership

·        Facilitation

·        Hybrid Team Collaboration

·        Influencing

·        Lead Teams

·        Mentoring

·        Team Diversity

Performance
Leadership

·        Business Storytelling

·        Decision Making

·        Innovate for Continuous Improvement

·        Interviewing & Selection

·        Negotiation

·        Performance Management

·        Problem Solving

·        Project Management

·        Stakeholder Engagement

Organisational
Leadership

·        Innovation & Change Management

·        Service Leadership

·        Senior Executive Development

·        Strategic Thinking

Service
Management

·        Service Challenges

·        Service Coaching

·        Service Excellence

·        Service Innovation

·        Service Teams

·        Service Vision

3.               Coaching

Information Academy believes that Coaching is a partnership

Our IA Coaching Framework

Our IA Coaching Framework provides a comprehensive answer for Executive Coaching and Leadership Training. It has four parts (coaching, learning, application, and feedback) and can be applied to both individuals and groups. 

For Individuals, the solution is customised to specific leadership needs in consultation with the organisational sponsor. Feedback provides data and impetus for change, as well as a review of progress. Curated Learning accelerates the change process of the client. As always, the focus is discovery and reflection of Application during the Coaching session. 

What is effective is to combine workshop Learning with Group Coaching where Application is processed and discussed in small groups. This is especially useful for high potentials. Participants not only benefit from the discussion of common challenges faced by peers and how to overcome them, but also appreciate the peer bonding across functions that takes clients from good to excellent.

Our Coaching Services

Leadership
Development

• Close Competency Gaps
• New on-the-job/ Onboarding
• Succession Planning
• Talent Development

Support Through
Organisational Change

• Support person or team through transitions

Performance
Coaching

• Help improve performance of high potentials and good performers

Build Team
Effectiveness

• Develop high performance teams through group coaching